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TERMS OF SERVICE & GENERAL CONDITIONS GUIDELINES

• Class sizes are limited and online registration serves as a reservation.
• Confirmation is only made upon receipt of payment. Space is allocated on a first-­‐come, first-­‐serve basis and is based in receipt of payment.
• No video or audio recording of our courses are allowed.
• Registration fees do not include the cost of travel nor accommodation.
• Discount applies only if you are Not Eligible to apply for MDeC Grant Schemes.
• Upon registration, a representative will follow up with you on payment. Payment must be made in Malaysian Ringgit, cash or wire transfer.
• Any cancellations must be made at least 14 days prior to the commencement of the course, otherwise any funds paid will not be refundable.
• Participants may nominate another person to take their place in the event that they are unable to attend.
• EFXCO SDN BHD reserves the right to cancel a course, in the event that insufficient participants have registered.
• Due to variables beyond our control, such as weather, some course times may need to be extended. Allow additional time in your course schedule in case a session runs later than scheduled. Class hours may be extended or adjusted during any session. We ask that you do not commit to any other appointments on the days or evenings of your scheduled classes.
• Construction, site emergencies, or unforeseen conflicts at our training site may require us to reschedule or cancel a course. In these extreme cases, we will make a reasonable attempt to find alternative meeting times, dates and/or locations for affected participants but cannot guarantee we will be able to accommodate everyone. If EFXCO SDN BHD cancels or reschedules your course, you may choose to reschedule or nominate another person to take your place in the event that you are unable to attend. There are NO refunds due to circumstances beyond our control.
• FULL PAYMENT must be made before course commencement date.

CANCELLATION/ NO-SHOW POLICY

• When you cancel or reschedule, we often incur the same operating costs and may have turned people away because the space was previously occupied. For this reason we require a 14 working days advance notice for all cancellations or to reschedule you in future class. There are NO refunds during this grace period.
• Cancellation of participant registration must be requested in writing. Telephone/SMS cancellations are not eligible for a refund. There are NO refunds during this grace period.
• In this instance NO full refund will be issued in the event of a cancellation or no-show but transfer of money to another event of the same value is available. Participants may also nominate another person to take their place in the event that they are unable to attend.

ATTENDANCE/LATENESS

• You must attend all class sessions.
• Failure to attend any portion of a course session results in being dropped from the course. No Refunds.
• There are no make-up classes, nor is there time to review missed material.
• Classes start promptly, it is your responsibility to be on time. Being late to the start of any portion of the course, may result in being dropped from the course. No Refunds.

NO REFUNDS/ NO RESCHEDULING POLICY

• When you register and pay for your class, it means you have reserved a seat in a specific class. You are expected to be at your class for those dates and times.
• Your registration and course fee does not give you a seat in future classes, it does not add your name to a new roster nor does it reschedule you into another date if you should miss or be late for any part of your original course. It is your responsibility to make sure you arrive where you need to be.
• Due to increasing demand for courses, we cannot issue refunds but we reschedule you into another course. You may reschedule, without penalty, up to 21 working days before your class starts. There are NO refunds during this grace period.
• If you miss or are late for any session, you will NOT be allowed to continue in the class and you will NOT be issued a refund nor rescheduled. There are NO refunds or reschedules available for non-completion of the course.